Payment Options 

Card

Once you've decided what you want to buy, you can choose from the following payment options--and rest assured that your details are safe with us.

We accept Visa, Delta, Visa Electron, MasterCard, Switch, Maestro, Solo, cheques or postal orders (denominated in Pounds Sterling) as payment.

We are confident about the transaction security we offer and all payments are processed through SecureTrading - Leaders in Internet Payment Solutions.

Your payment card will be debited as soon as the order has been processed.

Cheques

If you'd like to pay by cheque or postal order, send us a personal cheque or postal order in pounds sterling for the total amount of your order (including delivery charge).

Currently we're only able to accept postal orders denominated in pounds sterling or cheques denominated in pounds sterling and drawn from a UK bank.

Paying by cheque slows down your order as we don't send the items to you until your funds clear.

If you're in the UK, paying by personal cheque typically delays your order by about seven to 10 days.

Please make your cheque payable to "Salcura Ltd" and send to the following address with your order requirements:

Salcura Ltd, Europarc Innovation Centre, Innovation Way, Grimsby, DN37 9TT 


Ordering

By Phone

You can place your order over the telephone if you prefer. Please call 01472 245681 with your order details.


Cancelling

If you wish to cancel your order after it has been placed, simply send us an email, including all relevant details, asking us to cancel your order. If your order has already been processed, you will not be able to cancel your order, however, you may return the item for a refund 

Shipping and returns

Dispatch & Delivery

We send orders to addresses in the UK and the EU.

All UK orders are charged £3.50 postage and packaging plus £0.50 extra for every subsequent item and are sent in discreet, plain packages . For EU orders outside the UK, the p&p charge is £7.00 plus £0.50 extra for every subsequent item We aim to dispatch every order the same day working day if placed before 12pm. We post all orders under £30 by Royal Mail 2nd class. In most cases your parcel will arrive within 1-3 working days. Orders over £30 are sent by Royal Mail Signed for delivery at no extra cost to you.


Refunds & Returns

We are proud of the quality of our products and highest possible level of service, we strive to make sure you are completely satisfied. The products that we sell are manufactured under even more stringent quality controls than are required by law. Occasionally though, we know you may want to return items, so below is our returns policy.

All of our products come with a 30 day money back guarantee. So you can shop with complete peace of mind. If for any reason, you are not totally satisfied with your purchase, just return it unopened within the 30 days for a full NO QUIBBLE refund or exchange. (p&p costs not included). This does not affect your statutory rights. Unfortunately, for reasons of hygiene, we cannot replace any products that have been opened or used, unless they are faulty. Your request to cancel must be made in writing (e-mail) within 30 working days from the day after delivery. You are required throughout the period prior to return to retain the goods and take reasonable care of them. If you wish to return an item please contact us by e-mail so we can arrange the return. We will issue a full refund on the price paid for the item within 30 days of cancellation after the item has been received by us.

You may be liable for any shipping costs if the item is returned or exchanged due to reasons other than received damage. You can always return items if they are defective. Please see "To return an item" below for details of how to return defective items to us.

To return an item, please wrap the package securely and send the package to the address on your packing slip. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all accompanying parts and literature. Then send the package to the address on your packing slip.

For your protection we recommend that you use a recorded-delivery service. This returns policy does not affect your statutory rights.